Contact Us Please check for our reply in your spam or promotion folder! US/Canada inquiries responded to within 1 business day. (If you are outside the US/Canada please provide your location and we can direct you to a service representative in your area.)
Hours
Monday - Friday, 9 a.m. to 4:00 p.m. PST.
Corporate Office
EzyDog LLC
436 Larkspur St. Unit C
Ponderay, ID 83852
Return Policy
EzyDog will gladly accept returns for items that are in new and resalable condition within 60 days from the date of purchase and must include the sales receipt. The items must be new in appearance and free from hair and dirt. Items must be purchased from EzyDog.com. Items not purchased from EzyDog.com must be returned to the original place of purchase.
We recommend carefully trying on your new EzyDog products indoors, keeping the packaging intact, before taking outside.
- Before sending an item back for return, be certain that the item is free from dirt and hair and in resalable condition.
- Be certain that the item was purchased within the last 60 days.
- Be certain that the item was purchased from EzyDog.com.
- Items that do not meet these criteria will not be considered for return.
- Please send back items that are in re-salable condition to the address below:
- EzyDog -Returns
436 Larkspur St. Unit C
Ponderay, ID 83852
- EzyDog -Returns
- We recommend selecting a shipping method that includes a tracking number.
- Include your invoice #.
- An email notification will be sent upon the refund being processed. Financial institutions may take between 2-10 business days to credit your account. Please note that shipping charges are not refundable.
Exchange
To make an exchange, please follow the above return process, and then place a new order for the items you would like. Exchanges are handled as separate transactions. Your return will be credited to your credit card and your new order will be charged to your credit card.
Warranty/Guarantee
EzyDog guarantees our pet accessories at time of purchase against material defects and workmanship for one year. If you experience a problem with our product please return the item with the receipt to the original place of purchase. This does not include chewing or abuse.
If you are unable to return an item at the original place of purchase, or if you have purchased the product from Ezydog.com, please Contact Us and provide the details of the issue. We will reply with instructions to send a picture showing the defective issue.
Outbound Shipping
United States
Orders are generally processed M-F within 24 hours. (Customized Items may take longer.)
- Free US Shipping is a 2-5 USPS Service.
- Next Day is available for $50. This is a next day service Mon-Fri to the Continental US Only. Next Day will not deliver to a PO BOX. Next Day Orders must be received by 8am PST to go out same day or Contact Us and we would be happy to assist you.
Free Shipping address must receive US Mail. Please include all necessary information including an apt or unit # or PO Box.
A tracking email will be sent to the email address submitted with the order when the order ships.
Canada
Orders are generally processed M-F within 24 hours. (Customized Items may take longer.)
- First Class Mail Int'l ($15.95) Transit times vary.
EzyDog is not responsible for any additional Duties, Fees or Taxes that may be incurred with International Shipments.
Refused Shipments
Once an order has been sent from EzyDog, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.
