Our Commitment to Accessibility

The accessibility statement applies to our EzyDog website, (https://store.ezydog.com/) and does not necessarily apply to third-party websites or services that may be linked from our website. At EzyDog, we are committed to ensuring digital accessibility for all users, including individuals with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to promote equal access to our goods and services.

Measures to Support Accessibility

EzyDog maintains a proactive program to ensure digital inclusion across EzyDog:

Integration of accessibility guidelines into our core mission statement and digital workflows.
Inclusion of robust web accessibility standards throughout our internal digital policies.
Regular accessibility awareness and technical training for relevant digital staff.
Assignment of clear, internal accessibility goals, responsibilities, and oversight.
Accessibility testing is incorporated into our digital quality assurance process using a combination of automated and manual evaluation techniques.

Conformance Objective

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. EzyDog strives to maintain conformance with WCAG 2.1 Level AA. Our team conducts regular digital reviews to identify and address technical barriers that may arise as web technologies evolve. Accessibility is an ongoing effort. As technology evolves, we continue to improve our website to provide an inclusive experience for all visitors.

Alternative Access & Accessibility Feedback

If you encounter an accessibility barrier, we will make reasonable efforts to provide the information, product, or service through an accessible alternative while we work to address the issue.

Please call our Customer Service team at 1-877-3EZYDOG or email us at info@ezydog.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We try to respond to feedback within 14 business days from the date of receipt of the inquiry.

Assessment Approach

EzyDog assesses the accessibility of EzyDog through a multi-layered evaluation framework, including internal technical testing, keyboard-only evaluation, and automated diagnostic scans.

Our website is designed to be compatible with current versions of major web browsers and commonly used assistive technologies, including screen readers, screen magnifiers, speech recognition software, and keyboard-only navigation.