Customer Service



Corporate Office
EzyDog LLC
436 Larkspur St. Unit C
Ponderay, ID 83852

EzyDog -Returns
436 Larkspur St. Unit C
Ponderay, ID 83852

Monday - Friday, 9 a.m. to 4:00 p.m. PST.

Return Policy
EzyDog will gladly accept returns for items that are in new and resalable condition within 60 days from the date of purchase and must include the sales receipt.  The items must be new in appearance and free from hair and dirt.  Items must be purchased from  Items not purchased from must be returned to the original place of purchase.

We recommend carefully trying on your new EzyDog products indoors, keeping the packaging intact, before taking outside.


  • Before sending an item back for return, be certain that the item is free from dirt and hair and in resalable condition. 
    • Be certain that the item was purchased within the last 60 days. 
    • Be certain that the item was purchased from
    • Items that do not meet these criteria will not be considered for return. 
  • Please send back items that are in re-salable condition to the address below:
    • EzyDog -Returns
      436 Larkspur St. Unit C
      Ponderay, ID 83852
  • We recommend selecting a shipping method that includes a tracking number.
  • Include a brief explanation of your return, including a copy of the invoice or invoice #.
  • An email notification will be sent upon the credit being provided to the card.  Please allow up to 2 billing cycles for the credit to appear on your credit card statement.  Please note that shipping charges are not refundable.

To make an exchange, please follow the above return process, and then place a new order for the items you would like.  Exchanges are handled as separate transactions.  Your return will be credited to your credit card and your new order will be charged to your credit card.

EzyDog guarantees our pet accessories at time of purchase against material defects and workmanship for one year.  If you experience a problem with our product please return the item with the receipt to the original place of purchase.  This does not include chewing or abuse.

If you are unable to return an item at the original place of purchase, or if you have purchased the product from, please provide the details of the issue as well as a picture showing the defective issue.  Send to:

United States

Orders are generally processed M-F within 24 hours. (Customized Convert Badges may take longer.)

  • $6 Flat Rate Shipping for US orders is a 1-3 day service via US Mail.  This is Free for orders over $40.
  • UPS Next Day is available for $50.  This is a next day service to the Continental US Only. UPS will not deliver to a PO BOX.

$6 Flat Rate Shipping, the shipping address must receive US Mail.  Please be sure to include all necessary information including an apt or unit # or PO Box.

UPS does not ship to PO Boxes.  Be certain to include the correct delivery street address if selecting UPS.

A tracking email will be sent to the email address submitted with the order when the order ships.

Orders are generally processed M-F within 24 hours. (Customized Convert Badges may take longer.)

  • First Class Mail Int'l ($15) Transit times vary. Receiver responsible for all duties and fees. Orders over 4lbs and L & XL Life Vests must Ship DHL Express.
  • DHL Express ($35) 1-2 day. Receiver responsible for all duties and fees. DHL will not deliver to a PO BOX.

Please note that EzyDog is not responsible for any additional Duties, Fees or Taxes that may be incurred with International Shipments.

Refused Shipments
Once an order has been sent from EzyDog, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.

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