Customer Service

 

Contact
info@ezydog.com

Corporate Office
EzyDog LLC
436 Larkspur St. Unit C
Ponderay, ID 83852

Returns
EzyDog -Returns
436 Larkspur St. Unit C
Ponderay, ID 83852

Hours
Monday - Friday, 9 a.m. to 4:00 p.m. PST.

Return Policy
EzyDog will gladly accept returns for items that are in new and resalable condition within 60 days from the date of purchase and must include the sales receipt.  The items must be new in appearance and free from hair and dirt.  Items must be purchased from EzyDog.com.  Items not purchased from EzyDog.com must be returned to the original place of purchase.

We recommend carefully trying on your new EzyDog products indoors, keeping the packaging intact, before taking outside.

Returns

  • Before sending an item back for return, be certain that the item is free from dirt and hair and in resalable condition. 
    • Be certain that the item was purchased within the last 60 days. 
    • Be certain that the item was purchased from EzyDog.com.
    • Items that do not meet these criteria will not be considered for return. 
  • Please send back items that are in re-salable condition to the address below:
    • EzyDog -Returns
      436 Larkspur St. Unit C
      Ponderay, ID 83852
  • We recommend selecting a shipping method that includes a tracking number.
  • Include a brief explanation of your return, including a copy of the invoice or invoice #.
  • An email notification will be sent upon the credit being provided to the card.  Please allow up to 2 billing cycles for the credit to appear on your credit card statement.  Please note that shipping charges are not refundable.

Exchange
To make an exchange, please follow the above return process, and then place a new order for the items you would like.  Exchanges are handled as separate transactions.  Your return will be credited to your credit card and your new order will be charged to your credit card.

Warranty/Guarantee
EzyDog guarantees our pet accessories at time of purchase against material defects and workmanship for one year.  If you experience a problem with our product please return the item with the receipt to the original place of purchase.  This does not include chewing or abuse.

If you are unable to return an item at the original place of purchase, or if you have purchased the product from Ezydog.com, please provide the details of the issue as well as a picture showing the defective issue.  Send to: info@ezydog.com

Shipping
United States

Orders are generally processed within 48 hours.
EzyDog ships with US Priority Mail for all orders shipped within the United States for a $6 Flat Rate.  This is a 1-3 Day Service.

Free Shipping for US orders over $75.  Free Shipping method is 1-3 day US Priority Mail.

Express Mail is available for $25.  This is a 1-2 Day Service.

The shipping address that is entered for the order must receive US Mail.  Please be sure to include all necessary information including an apt or unit # or PO Box.

A tracking email will be sent to the email address submitted with the order when the order ships.

Canada
EzyDog ships with US Priority International Mail for orders to Canada for a $25 Flat Rate.  This is a 6-10 day service.  Please note that EzyDog is not responsible for any additional Duties, Fees or Taxes that may be incurred with International Shipments.

Refused Shipments
Once an order has been sent from EzyDog, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.

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